Woolly Hat Shop
(WHS) is a UK registered company; we comply fully with UK consumer law relating to mail order companies including the distance selling regulations. We want you to be totally happy with your purchase and our services. If you have a problem please do not suffer in silence, please contact us to rectify the situation quickly. Our terms and conditions do not affect your statutory rights.
Distance Selling Regulations
This protect's you the buyer when purchasing products by Mail order or over the Internet. We offer a flexible returns policy please click here to view our returns policy.
Delivery times and Postage costs - Please see our postage section click here
Pricing and Payment
All prices are in sterling and include VAT and the standard rate (20%). Purchases made from outside the UK will be charged in sterling and converted to your currency by your credit card company. When ordering you must state the correct card holder’s details including address, these details are checked for security reasons and any mis-match in details may cause a delay – overseas customers please provide your full postal address, telephone number and e-mail address to speed up delivery.
Credit card security
We use a number of payment gateways such as Sagepay, Paypal & Google Checkout to process our on-line orders, These links will take you to the relevant security pages within the providers to confirm there terms and conditions.
Accuracy of content
Our goal is to have 100% accurate, clear and concise information in relation to the products that we offer for sale. Where possible we take our own pictures, videos, weights etc of all our products but sometimes use and rely on manufacturers / suppliers to provide the correct information and on some occasions the product may have a slight variant to our listing i.e weight, colour variation, development changes etc – if this is the case we will first clarify that you have received what we believe you to have ordered and if does have a problem we will refund, replace or offer different product whichever suites you. If we have made a mistake we will be honest and own up to it.
Back Orders
Our goal is to have 100% accurate information in relation to the stock that we hold using our stock monitors which as clearly displayed on every product, this advises when stock will be available if it is a special order line also allowing forward ordering for new product not yet available. We update our website daily with new stock and are constantly monitoring what is listed is correct and accurate, however occasionally because we sell on a multitude of shopping channels some stocking errors can happen and if we are out of a product that you order or your order is delayed in despatch by more than one working day we will contact you by email or telephone straight away and give you the opportunity to cancel, wait or have an alternative.
Privacy Policy
We believe that your private information should remain private. We do not pass or share you’re your information to any third party. Your information is only ever used by us woolly hat shop or our secure payment gateway for the purpose of fulfilling your order.
If you have chosen to receive e-mail flyers/special offers from us this will only be done once a month or twice if we feel we have something that cannot wait until the next offer. We will not bomb bard your e-mail address with anything over than related products that we sell.
The e-mail Marketing can be switched off by logging into your account or by following the opt-out link within the e-mail flyer. Anybody can register for our free special offer e-mails/newsletters, simple create an account or register in the don’t miss another deal email box
Recycling
You can now recycle your old electricals with us.
If you’re buying a new electrical item, we will recycle your old one for free
Why recycle?
Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We can help
We are pleased to offer our customers the chance to recycle their old electrical items.
We recycle with Waldo Road Reuse & Recycle Centre, Waldo Road, Bromley, BR1 2QX
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.
