Woolly Hat Shop
(WHS) is a UK registered company; we comply fully with UK consumer law relating to mail order companies including the distance selling regulations. We want you to be totally happy with your purchase and our services. If you have a problem please do not suffer in silence, please contact us to rectify the situation quickly. Our terms and conditions do not affect your statutory rights.
Pricing and Payment
All prices are in sterling and include VAT and the standard rate (20%). Purchases made from outside the UK will be charged in sterling and converted to your currency by your credit card company. When ordering you must state the correct card holder’s details including address, these details are checked for security reasons and any mis-match in details may cause a delay – overseas customers please provide your full postal address, telephone number and e-mail address to speed up delivery.
Credit card security
We use a number of payment gateways such as Sagepay, Worldpay, Paypal & Amazon Pay to process our on-line orders, These links will take you to the relevant security pages within the providers to confirm there terms and conditions.
Accuracy of content
Our goal is to have 100% accurate, clear and concise information in relation to the products that we offer for sale. Where possible we take our own pictures, videos, weights etc of all our products but sometimes use and rely on manufacturers / suppliers to provide the correct information and on some occasions the product may have a slight variant to our listing i.e weight, colour variation, development changes etc – if this is the case we will first clarify that you have received what we believe you to have ordered and if does have a problem we will refund, replace or offer different product whichever suites you. If we have made a mistake we will be honest and own up to it.
Our goal is to have 100% accurate information in relation to the stock that we hold using our stock monitors which as clearly displayed on every product, this advises when stock will be available if it is a special order line also allowing forward ordering for new product not yet available. We update our website daily with new stock and are constantly monitoring what is listed is correct and accurate, however occasionally because we sell on a multitude of shopping channels some stocking errors can happen and if we are out of a product that you order or your order is delayed in despatch by more than one working day we will contact you by email or telephone straight away and give you the opportunity to cancel, wait or have an alternative.
We believe that your private information should remain private. We do not pass or share you’re your information to any third party. Your information is only ever used by us woolly hat shop or our secure payment gateway for the purpose of fulfilling your order.
If you have chosen to receive e-mail flyers/special offers from us this will only be done once a month or twice if we feel we have something that cannot wait until the next offer. We will not bomb bard your e-mail address with anything over than related products that we sell.
The e-mail Marketing can be switched off by logging into your account or by following the opt-out link within the e-mail flyer. Anybody can register for our free special offer e-mails/newsletters, simple create an account or register in the don’t miss another deal email box
Woolly Hat Shop
Woolly Hat Shop is a trading name of Biggin Hill International Ltd, Our Companies UK registered address is 20 Bridge Street, Leighton Buzzard, Bedfordshire, LU7 1AL. Our Company Registration number is 02917421.
Once we receive your item back to our warehouse we will initiate your refund within one business working day. We will process the refund back the way your order was originally processed.
If you paid by Credit or Debit Card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact your card issuing bank with questions relating to when the credit will be posted back to your account.
If you paid via Paypal, this will be refunded straight back into your paypal account.
If you paid via your Amazon Account this will be refunded back into your Amazon account.
You can cancel your order at any point up to 30 days from receiving your order. This can be returned at your own cost for a full refund of the original order value. The refund will be handled quickly and within 14 days. When returning your order it needs to be in the same new condition. Please enclose a brief covering note advising what you would like us to do along with your contact details, No returns numbers are needed for returning an item. You can contact us over the phone on 01959 570882 if you have any queries.