Here at WHS we conform to the Selling Distance Regulations designed to help and protect you, our customers, when buying from Mail Order Companies.
NEW Products
Unsatisfied? Woolly Hat Shop sets the standard with a 30 day, no quibble returns policy. Your satisfaction is important to us. If for any reason you are not completely satisfied with your purchase simply return the item within 30 days from Invoice date in its ORIGINAL UNUSED/UNINSTALLED CONDITION with proof of purchase.
We will promptly replace it, apply credit to a new order, or give you a refund minus our shipping fee which will be between £2.95 and £8.95 (UK Charges - International Charges Please e-mail us) which we will advise you of.
Returns are simply NO phone calls NO returns numbers
Simply return the item with the packing slip and a brief covering note explaining what the problem is and what you would like us to do to rectify your problem, we can replace, repair or give you a refund minus the original postage charge, credit or apply changes to a new order.
Return the item to our address as on the packing slip. We will take care of the rest.
Warranty Products
Please return all warranty items with a covering note and a copy of your invoice to the address below, this enables us to speed up your claim through our system and get the problem sorted or fixed as quickly as possible.
Returns Address
Woolly Hat Shop
Returns Department
146 Main Road
Biggin Hill
Kent
TN16 3BA
ENGLAND
