Welcome to the WHS customer support information page.

Our aim at WHS is to resolve your query as quickly as possible so when contacting us by e-mail please use the correct e-mail address to help us answer you quicker - we aim to answer all e-mails within 24 hours excluding weekends and Bank Holidays. Please add our e-mail address to your contacts or safe senders list - our member of staffs e-mail will appear at the top of this page once you have completed the contact form at the bottom of the page.

Please complete the following form to contact us.

Fields marked with an asterisk (*) must be completed. - Our aim is to respond inside 24 hours. - Please check filters within your inbox if you do not recieve an answer inside the 24 hours before sending new e-mail.

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We are available on the phone during the office hours of 9.00am until 6.00pm GMT Monday through to Saturday excludes Bank Holidays. Contact us on our free phone number 0800 49 69 777 (This is free when using a landline) if you have any questions, or problems. Overseas Customers please dial: 00441959 570882 - Our offices are based in England so we are only able to communicate in English. You can also click on the LIVE help located at the top centre of each page for active real time communication during business hours.

Please do NOT send cash through the post for orders - It is not safe, we accept Postal orders made out to: Woolly Hat Shop

Web Orders can be made 24 hours a day 365 days a year through our secure website and payment gateways which are Sage Pay, Paypal & Google Checkout

Our contact address for all payments is

Woolly Hat Shop
146 Main Road
Biggin Hill
Kent
TN16 3BA
ENGLAND

Please do not attempt to deliver or return goods to the above address as we are a Mail Order only Warehouse and do not have shop front facilities.