About Us The Woolly Hat Shop is a totally dedicated Mail Order company. We are not connected to any retail high street outfit. This gives us the ability to entirely devote our attention to you our customers. We live and die by our ability to supply and satisfy.

Making A Purchase Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling For maximum security we only dispatch goods to the cardholders address. We dispatch goods the same day where possible on a 24 - 48 - 72 hour delivery service. Delivery charges and times may vary for remote, obscure, island and international destinations. Please phone for full details.

Back Orders If an item ordered is not in stock we will recredit your card the next working day. We do not operate a back order system. With us you only pay for what you get!

Tax Charges All our prices include 17.5% VAT.

Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee Should any component prove defective in terms of material or workmanship The Woolly Hat Shop will replace or repair.
Warranty Periods are as follows;

Rigid Frames - Lifetime Warranty
Suspension Frames and Forks - One Year Warranty
All other components - One Year warranty from date of purchase

This warranty does not include transportation charge. The company can accept no responsibility for consequential or special damages. This warranty applies only to the original retail purchaser who must provide proof of purchase. This warranty applies only in the of defective components and does not cover the effects of normal wear or damage caused by accident, abuse, neglect, improper assembly or improper maintenance. Your statutory rights are not affected by the foregoing.

Reaching Us If you need to reach us, please email us at info@woollyhatshop.com or alternatively you can call on 0870 6030710 or write to us at Woolly Hat Shop PO Box 388 Bromley BR2 6ZW.

Privacy Policy We do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.